“Neat has stopped working. Safe handle has been closed.” In this video I show you how I managed to resolve this issue of NeatDesk crashing after scanning . Or simply shutting down every time I opened the Neat software.
Here’s what to do if Neat Desk shuts down or crashes every time you scan a document, and you get this warning “Neat has stopped working; Safe Handle has been closed.” This happened to me in December and tried to follow the Neat website’s Troubleshooting Section, but was not able to fix the problem on my own. In this video, I show you how Neat’s Online Chat helped me fix the problem, in just 15 minutes. I’ll show you what the tech support guy instructed me to do, in case you want to attempt the fix yourself. You can try it, and if it doesn’t work, I also retrace my steps of how to quickly find the online chat support.
Back in December, when I used it, I was extremely satisfied with the level of support I received. And I’ve never had a problem with my scanner in the 2 months since this problem was resolved. I continue to be extremely impressed with my NeatDesk Scanner, however, I am growing increasingly disappointed in the way the Neat company blows off customer email appeals for help. As you probably know from watching my 3 previous videos about NeatDesk, I’ve been a pretty enthusiatic cheerleader for the company and the product. But my enthusiam is waning, as I continue to receive email and comments from my blog-readers and youTube subscribers at their wit’s end from being ignored by Neat Company Tech Support.
Personally, I can vouch for the fact that they seem to ignore email, or skim over it and mindlessly reply with a canned answer that is of no help. This has been my experience, even when my comments or email were written with the sole intention of calling their attention to mistakes on their website, or glitches in the upgrade process. I’ll post more on this later, because it’s a big topic that Neat seems to have no interest in addressing.
if NeatDesk keeps crashing or closes every time you open the program. I will also post a video, just about how to find worthwhile NeatDesk Chat Support on the Neat website, if all you can find is email support. Because in my experience, and many who have commented and written to me, Neat email support is worthless.
I hope this helps! Good Luck!