When I see injustice in this world, I must combat it, and won’t rest until I crush it. 🙂 A few months ago, I posted a video addressing false criticisms of the NeatDesk Document Scanner. Neat-haters surfaced, suggesting that I must work for the Neat Company, to give this machine a positive review! They continued to assert “facts” about NeatDesk that are entirely untrue. I made this video about backing up and exporting files from NeatDesk, to set the record straight, once and for all.
I’ve wanted one of these receipt scanners for a long time, but due to the negative reviews I had come across online, I resisted buying one. I don’t have a lot of money to blow on useless products, and I pride myself on really doing my homework before making a purchase. Reviews varied wildly, but people I knew who owned one, simply loved their NeatDesk. I finally purchased one, when faced with an irresistible offer on HSN.
After a few bumps installing the software, I got my Neat Scanner up and running, and was tremendously impressed with the speed, image quality and power of the software. The discrepancy between what I had read online, and my actual experience with the NeatDesk Scanner drove me to make a “first impression” video. Response to that video has been mostly positive, but the video seems to have angered people hell-bent on hating Neat products.
Some dissenters have owned a Neat machine, but most critical comments came from people who had never even used one. They speak up in the youTube comments to tell me what they “read somewhere” or “heard” about NeatDesk. It’s crazy. No matter how hard I try to explain that the information is either not correct, or maybe no longer correct … (I don’t know about past versions of NeatDesk, because I just began using Neat in November 2014) .. they continue to insist that misinformation is true! They are so determined to prove me wrong; it’s almost comical.
Something about this debate, has grabbed my attention and I just feel the need to set the record straight. Believe me, if I hated this scanner, I would say so. The thing that drives me crazy, is that most of the people bad mouthing the NeatDesk, have never so much as tried one. In fact, I suspect they have never even viewed one, because the most common criticism is the claim that NeatDesk cannot save as a PDF document … an absurd accusation, because the machine has only 2 buttons, one of which is clearly labeled PDF. It’s impossible to miss, if one only LOOKS at the actual machine!
There are things about NeatDesk that could be improved, such as adding a “Save” or “Done” button, in the review screen. As far as I can tell, changes are saved simply by navigating back or next, which I find disconcerting. I feel the need to click something, to ensure that I’ve saved my work, before navigating away from a page. Leaving the page without saving just feels unnatural.
One particularly misleading reviewer, make the accusation that Neat does not auto-crop or straighten out receipt scans. In reality, the un-cropped images he shows to prove his point, are a result of his own failure to use Neat’s “Auto” setting! He goes on for minutes complaining about the amount of printer ink that will be consumed by this “failure” of the Neat software. He fails to mention that (even though the mistake was his own) the black space can easily be cropped out manually, with Neat’s built-in crop tool.
Speaking of built-in tools, another improvement I would like to see is a more refined Rotate tool. It seems like the current tool only allows the user to rotate 45 degrees at a time, and has no un-do button. If I rotate an image, and don’t like the result, I have rotate three more times, to get back to the original orientation. It feels silly to to “rotate, rotate, rotate,” just to go back one step!
My goodness, I sure do have a lot to say about the NeatDesk scanner! I’m not even close to done with my thoughts (positive and negative) on this life-changing machine. I suppose another video is in order…. stay tuned!